Beta software and hard-to-catch bugs
- Posted at 2008/06/20 22:30
- Filed under Thoughts
We released out beta 1.0 a little over 2 weeks ago, and have been busy identifying and catching both major and minor bugs with the site and player. While it seems that the service is working properly for the vast majority of users, we do realize there still are some bugs that need to be addressed to make the service more robust.
One particular issue that was brought to our attention involves Firefox, where there is a connection failure between the browser and Qplayer. When you click the play button on the website, you're prompted with a message to download the player again (even if you've installed it already). One possible cause for this is a corrupted registry, and it can be repaired as follows:
1. Right-click on the Firefox icon and locate the directory where Firefox is installed.
2. In my case, the directory is: "C:\Program Files\Mozilla Firefox\"
npqboxplugin.dll
This should fix the registry corruption issue, and when you restart Firefox, your Qplayer should be recognized by the browser.
We welcome your feedback, and would like to assure you that our developers are working around the clock to make your experience perfect.
Posted by Peter K
- Response
- No Trackback , 6 Comments
Trackback URL : http://blog.qbox.com/trackback/33
Comments List
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Doesn't work with Safari..Any plans?
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Hi James, we currently support Internet Explorer, Firefox, Maxthon, and Flock. Safari will be included in the list soon. Thanks!
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I'm using Windows Vista & IE7 and I downloaded the player. Every time I hit play button on qbox.com, it says to install the player again and again. So I installed it many times but still it doesn't work while my friend is using it without any problem. What is wrong with my computer?
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Hi jake9386, nothing us wron with your computer. =) You probably had same problem I had with my Vista & IE7 combination. With IE7 sometimes it is necessary to install Qbox ActiveX manually which is usually done automatically during the Qplayer installation.
If you don't see the ActiveX install alert when you try to play music at our website, you need to go to IE7's ActiveX/Add-ons manager and set it Enabled manually. (Menu > Tools > Manage Add-ons > Enable or Disable Add-ons)
If you cannot go through this let us know here again. Thank you!
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I just signed up this website and made my account. But somehow your system seems to be unable to recognize my email address like this [Hmm, we don't recognize this email address. Try entering it again or email for more help.] please check out what happened to my account!
Email me, loveisnottimesfool@gmail.com-
Hi loveisnottimesfool,
We just sent you an email. Thank you.
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